FAQ

Question: Why Black Angus?

Answer.The Open Range Angus program is a Black Angus ranch that sources their herd from the best genetics. The Black Angus breed is known for their consistent superior quality beef. Open Range Angus sources their beef from their herd only, no outside animals or carcasses purchased and sold with our label. 

Question: When will my order arrive?

Answer. We ship all packages via UPS.  A tracking number will be emailed to you once your order has shipped.  Make sure someone will be available on that selected date to receive the package and place it in the refrigerator or freezer.  We will not be responsible for packages that are left unattended beyond the requested delivery date.

** Please note that deliveries during holidays may require an extra day of transit.  Please order early to ensure you receive your product on time!

Question: What does "Grade" Mean?

Answer. Grade refers to the USDA beef grading scale. Open Range Angus beef is processed at a USDA certified facility that adheres to the USDA Standard and consistently scores above the standard.

USDA grading is based on the amount of marbling in the beef.  Marbling is the intramuscular fat that you will often see the most of in high-end steaks.

Question: How long will my steaks/burgers last?

Answer. Product can be stored in a refrigerator for 7 days. Frozen beef will be safe indefinitely (United States Department of Agriculture). Remember to refrigerate or freeze items upon receiving them. 

Question: What if my steaks appear brown?

Answer. This is normal, that brown color is a result of the oxygen being taken out of the vacuum sealed package. Once the steak is thawed and exposed to oxygen, some of the red color will return.

**Dry age steaks will appear darker as a result of the aging process. 

Question: How will my steaks be packaged? 

Answer. Our steaks are vacuum packed.

Question: How long are steaks aged? 

Answer. We dry age our steaks for a minimum 21 days.

Question: My dry ice has melted, are my steaks still good?

Answer. It is common for dry ice to evaporate during the shipping process. As long as your steaks are cold to the touch; they are absolutely OK to eat. If your product arrived at room temperature please contact us right away at info@openrangeangus.com.

Question: How can I track my order? 

Answer. We ship all of our products via UPS and send all shipping notifications and tracking numbers to the email that was used to place the order. 

Question: What forms of payment do you accept?

Answer. We accept all major Credit Cards.

Question: My Dry Age steaks appear dark and have a different smell to them, is this normal?

Answer. Dry Aged beef most definitely has a unique look, flavor and smell.  Expect some of your Dry Aged items to have darker edges and a unique smell that is only found in Dry Aged beef.  Dry Aged items will not be replaced unless the shipment was late and arrived warm to the touch.

Question: Why does Open Range Angus ship all cut meat products frozen?

Answer. In order to assure a safe and wholesome product arrives at your door, Our beef is immediately frozen product after cutting to lock in freshness.

Question: What is your Return policy?

Answer. Due to the perishable nature of our products we ask that you do not return them unless otherwise instructed by our support team.

Question: What is your Refund policy?

Answer. Please contact us for any questions about receiving a refund on your order. Refunds will be approved on a case by case basis. Extended shipping delays from the carrier will result in your order being re-shipped at no charge.